Acceptance of Terms:

By accessing and using Nekokart.com, you signify your agreement to these Terms & Conditions, including any additional terms, guidelines, or policies referenced herein.

1.Introduction:

Welcome to Nekokart.com - Your Online Marketplace

Nekokart.com, also referred to as "we," "us," or "Nekokart," is your online marketplace. By using the Site, you accept these terms and conditions governing your access and usage of Nekokart.com, including its sub-domains, mobile app, and services (collectively, the "Site"). Your use signifies agreement to comply with this User Agreement. This agreement is effective upon your use of the Site. If you disagree, please refrain from accessing or using the Site. Nekokart.com is owned and operated by Nekokart Online Shopping.

Changes to Terms:

The Site may modify, add, or remove parts of these Terms and Conditions at any time without notice. Changes become effective upon posting on the Site. Your continued use of the Site implies acceptance of these changes.

2. Account Registration:

For specific platform services, you may need to create an account or provide personal information. We reserve the right to invalidate usernames and passwords at our discretion without notice, and we won't be liable for any resulting losses.

It's your responsibility to keep your user identification, password, and account details confidential. You agree to maintain security and promptly report any unauthorized use. You're accountable for actions performed using your account, whether authorized or not.

We rely on your account activity as if done by you. You indemnify us against losses from account use. Keep your account details accurate and updated. Inform us of any changes. We can refuse access, terminate accounts, or edit content without prior notice.

We may request data updates or invalidate accounts at our discretion. You're responsible for your account's confidentiality and liable for username/password use, authorized or not.

3. Privacy & Data Usage:

Your use of Nekokart.com is governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our platform, you consent to the practices described in the Privacy Policy. Check Here

4.Terms & Conditions: Marketplace, Seller, and Buyer

4.1 For Sellers:

Sellers must provide accurate and complete information when registering on the platform.

Sellers are responsible for the accuracy of product listings, including descriptions, prices, and images.

Any changes to product information should be promptly updated on the platform.

Sellers agree to comply with all applicable laws and regulations while conducting business on the platform.

Payments for sold items are subject to platform fees and transaction charges, as outlined in the seller agreement.

Sellers must fulfill orders promptly and maintain open communication with buyers regarding order status.

In cases of disputes or returns, sellers are expected to cooperate with the marketplace's resolution process.

4.2 For Buyers:

Buyers should review product listings, descriptions, and seller information before making a purchase.

Payments should be made through authorized payment methods provided by the platform.

Buyers are responsible for providing accurate shipping information to ensure successful delivery.

If a buyer faces any issues with their purchase, they should promptly contact the seller and the platform's customer support.

Buyers should follow the platform's return and refund policies when seeking returns or refunds.

In cases of disputes, buyers should engage in a respectful and cooperative manner during the resolution process.

4.3 For the Marketplace:

The platform provides a space for sellers to showcase and sell their products to buyers.

The platform reserves the right to moderate, edit, or remove content that violates its policies or standards.

The platform processes payments securely and may charge fees for its services as outlined in the terms.

It is the platform's aim to provide a safe and transparent environment for both sellers and buyers.

The platform is not responsible for the quality, legality, or accuracy of products listed by sellers.

The platform may intervene in disputes between sellers and buyers to facilitate resolution.

The platform may update its terms and conditions, policies, and fees, notifying users of such changes.

4.4 General:

The platform is not liable for any losses, damages, or disputes arising between sellers and buyers.

Users agree to comply with all terms, policies, and regulations outlined by the platform.

Use of the platform signifies acceptance of its terms and conditions.

The platform reserves the right to suspend or terminate accounts for violations or misconduct.

Users' personal information is protected under the platform's privacy policy.

The terms and conditions may be updated by the platform, with changes becoming effective upon posting.

5. Pricing and Availability:

5.1 Currency and VAT:

All prices are listed in Nepalese Rupees (NPR) and include Value Added Tax (VAT) as per prevailing regulations.

Prices are set by individual sellers and displayed on the product's page.

5.2 Shopping Cart Prices:

The prices displayed in your Shopping Cart are the most recent ones shown on the product detail page.

Please note that the price may change between adding the item to your cart and completing the purchase.

5.3 Price Matching:

Nekokart does not offer price matching for items sold by any seller on its site or other platforms.

5.4 Price Accuracy and Errors:

While Nekokart aims to provide accurate pricing, errors can occur. In such cases, Nekokart may refuse or cancel an order.

If an item is mispriced, Nekokart may contact you for instructions or cancel the order, providing a refund if needed.

5.5 Availability Information:

Availability information for products is listed on each product information page.

Dispatch estimates are not guaranteed and should not be solely relied upon.

5.6 Order Processing and Cancellation:

Nekokart reserves the right to refuse or cancel orders for various reasons, with or without prior notice.

Orders may be canceled due to unavailability, pending verifications, or other reasons.

5.7 Fraud Prevention:

To prevent credit or debit card fraud, Nekokart may validate payment details and verify shared personal information.

Failure to provide necessary verifications can lead to order cancellation.

5.8 Refund Vouchers:

Refund vouchers can be used as full or partial payment for products within the specified timeline.

Vouchers are non-transferable and non-replaceable if expired.

Each promotional voucher is valid for a single use only and may have conditions.

5.9 Security and Fraud:

Users warrant being the authorized voucher recipient and using vouchers in good faith.

Illegitimate voucher use may result in rejection or cancellation of orders.

6.Site Access and Usage:

6.1 Age Confirmation:

By accessing the Site, you confirm that you can form legally binding contracts and are at least 18 years old, or under the supervision of a parent or legal guardian.

6.2 Limited License:

We grant you a non-transferable, non-exclusive license to use the Site for personal shopping purposes as outlined in the Terms and Conditions.

6.3 Commercial Use Prohibition:

Commercial use or acting on behalf of a third party is prohibited, except with prior explicit permission from us.

6.4 Business Entity Representation:

If registering as a business entity, you affirm authority to bind the entity and comply with relevant online trading laws.

6.5 Content Responsibility:

Product details on the Site are vendor-provided; accuracy is their responsibility, not guaranteed by us.

Submissions represent the opinions of individuals posting them, not necessarily our views.

6.6 Limited Site Use:

You're granted a limited license to access and use the Site for personal purposes.

Resale, commercial use, data collection, and similar activities are prohibited.

6.7 No Reproduction Without Consent:

Reproduction, distribution, or commercial use of Site content without our written consent is prohibited.

6.8 Trademark Usage Consent:

Our trademarks, logos, and proprietary content may not be used in framing or meta tags without our written consent.

6.9 Unauthorized Use Consequences:

Unauthorized use terminates your access permission and license without notice.

6.10 External Link Usage Consent:

Our logo, graphics, or trademarks cannot be part of external links for commercial purposes without our written consent.

7. Ordering & Payment:

7.1 Placing an Order:

Buyers should carefully review product listings, descriptions, and specifications before adding items to their cart.

Once the desired items are selected, buyers proceed to the checkout process.

7.2 Checkout Process:

Buyers provide accurate shipping information, including the delivery address and contact details.

Buyers select the preferred payment method from the options offered by the platform.

7.3 Payment Methods:

Ecommerce platforms typically offer a variety of payment methods, including credit/debit cards, digital wallets, bank transfers, and more.

Buyers choose the payment method that suits their preferences and completes the transaction.

7.4 Security Measures:

Ecommerce platforms prioritize the security of payment information.

Secure encryption and authentication processes protect sensitive payment data during transmission.

7.5 Order Confirmation:

After payment is successfully processed, buyers receive an order confirmation.

This confirmation includes details such as order number, items purchased, payment information, and estimated delivery dates.

7.6 Processing & Fulfillment:–

Sellers receive notifications of incoming orders and prepare the items for shipping.

Buyers may receive additional notifications, such as tracking information, once the order is dispatched.

7.7 Payment Processing:

Payment processing involves securely transferring funds from the buyer to the seller.

Ecommerce platforms may charge transaction fees or commission for their services, as per the terms.

7.8 Refunds & Returns:

Buyers should refer to the platform's return and refund policies for guidelines on returning items.

If a return is approved, a refund may be issued to the original payment method or in the form of store credit.

7.8 Payment Security:

Ecommerce platforms implement industry-standard security measures to protect payment information.

Secure payment gateways and encryption protocols safeguard sensitive data.

7.9 Failed Transactions:

In cases of failed payment transactions, buyers may need to try an alternative payment method or contact customer support for assistance.

7.10 Order Status Updates:

Buyers can track the status of their orders through the platform.

Updates include order processing, shipping, and estimated delivery dates.

7.11 Unauthorized Transactions:

Buyers should report any unauthorized or suspicious transactions immediately to the platform's customer support.

8. Shipping & Delivery:

8.1 Shipping Options:

We offer various shipping methods, such as standard, expedited, or express, depending on buyer preferences and location.

Buyers can choose the shipping option that suits their timeframe and budget.

8.2 Shipping Costs:

Shipping costs may vary based on factors like item weight, dimensions, shipping method, and destination.

Buyers are informed about shipping costs during the checkout process.

8.3 Delivery Estimates:

Estimated delivery dates are provided during the checkout process based on the chosen shipping method and destination.

Delivery times may vary due to external factors such as weather, holidays, and customs procedures.

8.4 Order Processing Time:

Sellers require a certain amount of time to process orders before they are shipped.

Order processing times are usually indicated in product listings or during the checkout process.

8.5 Shipping Restrictions:

We may have restrictions on shipping certain items to specific locations due to legal, regulatory, or logistical reasons.

Buyers are informed about any shipping restrictions before completing the purchase.

8.6 Address Accuracy:

Buyers should provide accurate and complete shipping addresses to ensure successful delivery.

Incorrect addresses can lead to delays or failed deliveries.

8.7 Delivery Confirmation:

Once the package is delivered, buyers receive a confirmation, which may include delivery time and recipient information.

8.8 Failed Delivery Attempts:

In case of unsuccessful delivery attempts, carriers often leave a delivery notice or attempt redelivery.

Buyers should follow the instructions provided to ensure successful delivery.

8.9 Returns & Lost Packages:

If a package is lost in transit or not received, buyers should contact the seller or customer support for assistance.

The platform's return and refund policies address situations where packages are not delivered as expected.

8.10 Delayed Deliveries:

Delays in delivery may occur due to unforeseen circumstances, such as extreme weather or transportation disruptions.

Buyers are encouraged to track their packages for real-time updates.

8.11 Delivery Satisfaction:

Once the package is received, buyers are encouraged to provide feedback on the delivery experience and product condition.

8.12 Delivery to Remote Areas:

Deliveries to remote or rural areas may take longer due to accessibility challenges.

8.13 Undeliverable Packages:

If a package cannot be delivered due to incorrect address or other reasons, it may be returned to the seller.

8.14 Shipping Partners:

Ecommerce platforms collaborate with shipping carriers to ensure timely and secure deliveries.

09.Representations and Warranties:

We do not guarantee the specifics (like quality, value, salability, etc.) of products or services listed by third parties on the Site. Our support for product or service sales on the Site is neither explicit nor implicit. We disclaim liability for errors or omissions, whether by us or third parties.

We are not liable for any non-performance or breaches of contracts between you and sellers. We don't assure or guarantee your actions or those of sellers in their transactions on the Site. Disputes arising from transactions on the Site are not our responsibility to mediate or resolve.

We don't gain ownership or rights over products or services you transact for on the Site. Thus, we hold no obligations or liabilities for contracts between you and sellers. Delays due to stock issues are not our responsibility.

Pricing errors due to technical glitches or other reasons may occur on the Site. In such cases, the seller or the Site may cancel your order without notice or liability. Prepayments for such orders will be refunded as per our refund policy.

10. Returns & Refunds:

Refer to our Return & Refund Policy for details on returning products and seeking refunds. This policy is available on our website.

11. Intellectual Property:

11.1 Copyright Protection:

Sellers should ensure they have the legal right to sell products listed on the platform.

Copyrighted materials such as images, videos, and text should not be used without permission.

11.2 Trademark Usage:

Sellers should respect trademark rights and avoid using trademarks owned by others without authorization.

11.3 Product Originality:

Sellers should only list products that they have the legal right to sell and that do not infringe on others' intellectual property.

11.4 Counterfeit Goods:

Sellers must not list counterfeit or replica products on the platform.

11.5 Infringement Reporting:

Buyers, sellers, or intellectual property rights holders can report suspected infringements to the platform.

11.6 Platform's Role:

Ecommerce platforms may have mechanisms to address intellectual property concerns.

They may take down listings or suspend accounts found in violation of intellectual property rights.

11.7 Protecting Seller IP:

Ecommerce platforms may have policies to protect sellers' intellectual property rights from infringement by others.

11.8 Safe Use of Content:

Buyers should not copy, distribute, or use copyrighted content from the platform without proper authorization.

11.9 Dispute Resolution:

Ecommerce platforms may have processes to resolve intellectual property disputes between sellers and rights holders.

11.10 Original Content Creation:

Sellers should create original content for their listings, including product descriptions and images.

11.11 Licensing Agreements:

Sellers should adhere to any licensing agreements or permissions required for the use of copyrighted materials.

11.12 Fair Use:

Buyers should be aware of fair use guidelines when using intellectual property for reviews, comments, or critiques.

11.13 Privacy & Data Protection:

Buyers' and sellers' personal information should be handled in accordance with privacy laws and platform policies.

11.14 Educational Resources:

Ecommerce platforms may provide resources to educate sellers and buyers about intellectual property rights.

12. User Responsibilities:

12.1 Accurate Information:

Users must provide accurate and up-to-date information during registration and throughout their interaction with Nekokart.

12.2 Compliance with Policies:

Users agree to adhere to Nekokart's terms of use, privacy policy, and any other applicable policies or guidelines.

12.3 Lawful Use:

Users are responsible for using Nekokart for lawful purposes and must not engage in activities that violate laws or regulations.

12.4 Content Integrity:

Users should ensure that any content they upload or share on Nekokart, such as reviews or comments, is accurate, respectful, and appropriate.

12.5 Security Measures:

Users are responsible for safeguarding their account credentials, including passwords, and for taking measures to prevent unauthorized access.

12.6 Respectful Communication:

Users should engage in respectful and appropriate communication with other users, sellers, and Nekokart staff.

12.7 Feedback and Reviews:

Users are encouraged to provide honest and constructive feedback and reviews, helping improve the Nekokart community.

12.8 Dispute Resolution:

Users should attempt to resolve disputes with sellers or other users in a constructive manner, adhering to Nekokart's dispute resolution process.

12.9 Intellectual Property Respect:

Users should respect the intellectual property rights of others and refrain from posting or sharing content that infringes on those rights.

12.10 Reporting Violations:

Users are encouraged to report any violations of Nekokart's policies, inappropriate content, or suspicious activities.

12.12 Privacy Considerations:

Users should respect the privacy of other users and refrain from sharing personal information without consent.

12.13 Consequences of Violations:

Users who violate Nekokart's policies or engage in inappropriate behavior may face account suspension or termination.

12.14 Collaboration with Support:

Users should cooperate with Nekokart's customer support team in case of inquiries, issues, or disputes.

13. Limitation of Liability:

13.1 Third-Party Transactions:

Nekokart is not responsible for the quality, legality, or accuracy of products or services offered by third-party sellers on the platform.

13.2 Content Accuracy:

Nekokart does not guarantee the accuracy, completeness, or reliability of content, including product descriptions and reviews.

13.3 User Interactions:

Nekokart is not liable for interactions between users, including disputes, transactions, or communications.

13.4 Site Availability:

Nekokart strives to provide continuous access, but it is not responsible for any interruptions, errors, or technical issues.

13.5 Loss of Data:

Nekokart is not liable for any loss or corruption of user data, including personal information, caused by platform usage.

13.6 Indirect Damages:

Nekokart and its affiliates are not liable for indirect, consequential, or punitive damages resulting from platform use.

13.7 User Actions:

Users are solely responsible for their actions on Nekokart, and any consequences arising from those actions.

13.8 Third-Party Links:

Nekokart may contain links to third-party websites, but it is not responsible for their content, reliability, or security.

13.9 Unauthorized Access:

Nekokart is not liable for any unauthorized access, account breaches, or security vulnerabilities.

13.10 Disclaimer of Warranties:

Nekokart does not provide any warranties, expressed or implied, regarding the platform's performance, content, or reliability.

13.11 Arbitration and Resolution:

Any disputes arising from platform use will be resolved through the dispute resolution process outlined by Nekokart.

13.12 Modification of Terms:

Nekokart may modify terms, policies, or features at its discretion, without prior notice.

14. Governing Law:

These Terms & Conditions are governed by the laws of the Federal Democratic Republic of Nepal. Any disputes will be subject to the exclusive jurisdiction of the courts in that jurisdiction.

15.Taxes:

You are accountable for covering all fees, costs, and charges linked to product purchases from the Site. Additionally, you acknowledge your responsibility to bear any relevant taxes in accordance with the prevailing laws

17. Changes to Terms:

We may update these Terms & Conditions as needed. Changes take effect immediately upon posting on our website. Continued use of Nekokart.com constitutes acceptance of the revised terms.

13. Contact Us:

For questions or concerns about these Terms & Conditions, please contact us at Contact@nekokart.com

By using Nekokart.com, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. Thank you for choosing Nekokart.com for your online shopping needs!

Last Updated: 2023/08/20